TeamOK is a service provided by WebCEO LLC ("TeamOK," "we," "our," or "us"), registered at 30 N Gould St Ste 20296, Sheridan, WY 82801, USA. We are committed to protecting your privacy and safeguarding your personal data while you use our software. This Privacy and Cookie Policy explains how we collect, use, disclose, and protect your information when you access our website, products, and services. It also outlines the types of cookies we use and how you can manage your cookie preferences.
We comply with applicable data protection regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and Brazilian General Data Protection Law (LGPD).
By using our website and services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
Personal Data
When you create an account, use our website, or communicate with us, we may collect the following personal information:
- Name
- Email address
- Phone number
- Company name and details
- IP address (used for security, fraud prevention, and account protection)
- Payment information (for paid plans)
- Device information (browser type, operating system, device type)
Non-Personal Data
We may also collect non-personal information, such as:
- Browser type
- Anonymized or truncated IP address (used for website analytics and approximate location estimation, not linked to specific individuals)
- Time and duration of visits
- Pages viewed on the website
- Referring URL
Cookies and Tracking Technologies
We use cookies and similar technologies to collect information and improve our services. For more details on the cookies we use and how to manage them, please refer to the Cookie Policy section below.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and improving our services
- Communicating with you, including customer support
- Personalizing user experience
- Analyzing user behavior and website traffic
- Marketing and advertising
- Complying with legal obligations
3. Sharing Your Information
We may share your information with third-party providers who help us operate our services, including:
- Service providers: These include payment processors, email service providers, and cloud hosting services.
- Legal obligations: We may disclose your information to comply with legal obligations, protect our rights, or respond to lawful requests from public authorities.
- Business transfers: If TeamOK is involved in a merger, acquisition, or sale, your personal data may be transferred.
We will never sell or rent your personal data to third parties for marketing purposes without your explicit consent.
4. Your Rights
As a data subject, you have the following rights under applicable data protection laws:
- Access: You can request access to the personal data we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete data.
- Deletion: You can request the deletion of your personal data, subject to certain conditions.
- Data Portability: You can request a copy of your personal data in a structured, commonly used format.
- Objection: You can object to the processing of your personal data for specific purposes, including direct marketing.
- Withdraw Consent: If we rely on your consent to process personal data, you have the right to withdraw it at any time.
To exercise these rights, please contact us using the contact details provided below.
5. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy and Cookie Policy or as required by law.
6. Data Security
We implement reasonable security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
7. International Data Transfers
Since we operate globally, your personal data may be transferred to, and stored on, servers located outside your country of residence. By using our services, you consent to the transfer of your personal data to countries that may have different data protection laws than your country.
We take all necessary steps to ensure that your data is treated securely and in accordance with this policy, including entering into contractual agreements with our service providers that provide appropriate safeguards.
8. Cookie Policy
As part of our services, we use cookies and similar technologies to enhance your user experience and analyze website usage. By continuing to use our website, you agree to the use of cookies as described in this policy.
What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They help us recognize you, remember your preferences, and improve your experience while using our service. Cookies can also help us analyze usage patterns to improve our website.
Types of Cookies We Use
We use the following types of cookies:
| Cookie Name | Provider | Purpose | Duration | Information |
|---|---|---|---|---|
| _ga | Google Analytics | distinguish users and track website traffic | 2 years | Google Analytics Cookie Usage |
| _gid | Google Analytics | distinguish users for session tracking | 24 hours | Google Analytics Cookie Usage |
| _gat | Google Analytics | throttle request rate, limiting the collection of data on high-traffic sites | 1 minute | |
| _gcl_au | Google Ads | for advertising and conversion tracking | 3 months | Google Ads Privacy & Terms |
| IDE | Google Ads | for targeting and measuring advertising | 2 years | Google Ads Privacy & Terms |
| MUID | Microsoft Ads | track and optimize Microsoft Ads campaigns and user interactions | 1 year | Microsoft Ads Cookies Policy |
| fbp | advertising and tracking conversions | 3 months | Facebook Pixel Cookie Information | |
| fr | delivering, measuring, and improving the relevance of ads | 3 months | Facebook Pixel Cookie Information | |
| intercom-session-xxxxx | Intercom | identify unique user sessions for Intercom live chat and messaging | 1 hour | Intercom's Cookie Policy |
| intercom-id-xxxxx | Intercom | maintain user identity across sessions for live chat functionality | 9 months | Intercom's Cookie Policy |
| _ce.s | Crazyegg | track user clicks, heatmaps, and user interactions on the website | 5 years | CrazyEgg Privacy Policy |
| ce_successful_csp_check | Crazyegg | Detects whether user behaviour tracking should be active on the website | Persistent | CrazyEgg Privacy Policy |
| _tagmanager | Google Tag Manager | manages and deploys tags used for analytics, advertising, and marketing | Session | Google Tag Manager Privacy Policy |
Managing Cookies
You can manage your cookie preferences through your browser settings or directly through the opt-out mechanisms provided by specific services, such as:
- Google Analytics Opt-Out: Google Analytics Opt-Out Browser Add-On
- Google Ads Opt-Out: Google Ads Settings
- Facebook Pixel Opt-Out: Facebook Ad Settings
- Microsoft Ads Opt-Out: Microsoft Ads Settings
Please note that blocking or deleting cookies may impact the functionality of our website, and some features may not work as intended.
9. Changes to This Privacy and Cookie Policy
We may update this Privacy and Cookie Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make significant changes, we will notify you by updating the "Effective Date" at the top of this page.
10. Contact Us
For any questions or concerns regarding these Terms or the Service, please contact us atIf you have any questions, concerns, or requests regarding your personal data or this policy, please contact us at:
Email: [email protected]
Address: 30 N Gould St Ste 20296, Sheridan, WY 82801, USA.
+0-800-404-8180 (UK toll-free)
+1 866-793-2236 (US toll-free)